Frequently asked questions

Ordering Process:
To initiate purchases, first select your desired items and press "Add to Cart". Upon completing your selection, navigate to the cart section and select the "Checkout" option to finalize payment.

Payment Security Assurance:
Rest assured, our encrypted payment infrastructure guarantees complete protection. Our cybersecurity specialists continuously maintain this safeguarded transaction environment.

Delivery Timeline:
A shipping confirmation email will be sent within 1-3 business days after order processing concludes.

Package Tracking Availability:
All purchases include an automatically generated tracking number accessible post-transaction.

Shipping Cost Calculation:
Final delivery charges become visible at checkout after entering your destination address, as costs vary by shipment origin.

Multi-item Shipments:
Items are generally dispatched in separate packages unless specified otherwise.

Return Guidelines:
Our worry-free return policy offers full refunds within 30 days or store credit up to 180 days. Refund confirmations typically process within 10 business days of receipt, though delays may occur during peak periods.

Free Gift Returns:
Promotional gifts must accompany returned items if order values fall below original thresholds. Retaining gifts without qualifying purchases will incur either cost deductions from refunds or separate charges.

Order Modifications:
Completed orders become irreversible, though full product refunds (excluding shipping) remain available through our return system.

Additional Support:
For comprehensive guidance, visit our FAQ section covering shipping, products, and policies. Immediate assistance available via email at linalbsuppcomp1983@onet.pl.